Return & Exchange Policy

All our products are made to order, ensuring no waste and excess to deliver a unique, customised item with you and your fur baby in mind. 

As all our products are custom-made just for you, as soon as you place an order, due to the custom nature of our items, we do not offer returns or exchanges for change of mind. We do however, have a Satisfaction Guarantee and should you encounter any issues, damages or defects with your order, we will happily arrange a replacement or refund as quickly as possible. Please ensure to refer to our Size Guides for corresponding items before finalising your order, to ensure the correct fit. 

For non-custom items, we accept exchanges within 14 days. 

Issues with your order?

Should you encounter any issues with your purchase (damages/defects), please contact us within 7 days, along with images and details of the issue and we’ll work quickly to resolve it, either by sending a replacement or providing a refund where applicable.

Non-custom items -

For non-custom items, we offer a 14-day exchange policy. Items must be returned in their original condition for a credit note. Please contact us before sending the item back to receive return instructions. Note that shipping fees are non-refundable, and the customer is responsible for return shipping costs.

We want to ensure you are happy with your purchase! Please reach out if you have any questions at all, we are here to help!

Thank you for supporting our small business! x